Dublin, California (PRWEB) September 04, 2012
PSS is a very specialized systems integrator plus IVR answer expert, that designs plus provides completely integrated customer support solutions. These solutions assist contact center specialists become true multi-channel contact centers to satisfy the growing need for a superior customer experience. PSS equally optimizes plus supports legacy platforms plus applications transitioning them whenever the time is appropriate to move to a upcoming gen answer.
We anticipate IVR to continue playing a pivotal character with all the total customer experience plus loyalty to a brand, Todd Funk, CEO explained Our abilities, treatments plus partnerships are effectively aligned with an companies should distinguish themselves by providing specific plus greater customer support, the latest record sales indicate which. Funk continues We are very proud of the numbers accomplished, particularly 3 quarters inside a row of record breaking performance
����Q2 was another record inside terms of sales/bookings up 325% over Q2 of 2011
����Record profits for initial half of 2012 up 250% over midyear 2011
����Record PSO profits for initial half of 2012 up 450% over midyear 2011
The firm, that celebrates its 10th anniversary this year, sees the value of the contact center continuing to develop inside this age of the customer. Enterprises have mastered production, then distribution, then info, leading to now where the focus is found on the customer. In the present international economy, the greatest method for a company to distinguish themselves off their competitors is to supply greater customer support.
The value of the well-designed IVR answer is reflected inside the results of the latest study introduced at SpeechTEK, the leading yearly speech technologies meeting, dissatisfaction with all the automated telephone systems has motivated customers to take their company elsewhere. The nationwide poll of over 2,000 respondents, performed by the University of NY indicates which over 8 inside 10 customers (83%) state they might avoid a organization or stop doing company with it following a bad experience with an automated telephone program like interactive voice reaction (IVR).
Over the previous limited months PSS has shared its expertise by publishing a series of 3 thought leadership briefings: My IVR is end of existence – Then what?, From IVR Legacy Support to Standards-Based Technology, plus Deploying Visual IVR to Drive a Superior Customer Experience. These free briefings were tailored to aid companies better serve their clients plus is downloaded within the companys website: http://www.psshelp.com.
Additionally the companys comprehensive technical expertise with IVR systems has fueled development because they help, extend plus enhance the existence of legacy IVR solutions particularly those available by Intervoice plus Nortel.
PSSs achievement this year is furthermore the happen of 2 key partnerships with Acme Packet plus Genesys. The companys focus about Acme Packet plus deployment of SIP services plus session edge controllers, because visitors move from conventional TDM to new VOIP services is paying wonderful dividends. Additionally, PSSs renewed focus with Genesys where they are specialists inside GVP, SIP, CIM, Routing, WFM, Virtual Hold, eServices, iWD, Reporting plus Analytics plus all Genesys 8 Product Suite, is big contributor to the companys development over the previous year.
The organization has furthermore focused about developing company internationally with sales improving inside every of the last 3 quarters inside the UK plus Asia Pacific. Additionally, a unique focus for 2012, EMEA has absolutely produced unique bookings.
PSS has established 2 substantial modern software solutions. Coral Agent Desktop is a framework for delivering full showcased, completely configurable agent soft-phone plus applications. Developed inside reaction to a customers should leverage HTML5 for a pure, browser based answer for agent desktop applications. Emotico is revolutionary emotion detection technologies, based about pioneering educational analysis inside scientific psychology plus strain assessment. It has especially compelling applications inside customer care plus help cases plus is made to better customer call handling by monitoring caller emotion inside real time plus dramatically boost customer support.
Our ability to aid companies differentiate themselves by providing fantastic customer support has absolutely helped you deliver these exciting numbers, still its the great employees, couples plus buyers you have the privilege of using which are the real key to the achievement A big thank we for them all concludes Funk.
PSS (Product Support Solutions) is a specialized contact center systems integrator assisting to offer globe class customer support over all customer touch points – affordably plus effectively. PSS has a worldwide presence plus is trusted to offer solutions over 5 continents plus 19 nations.